Privacy Policy

1. Introduction

Tickwise ("we", "us", "the studio") operates a watch repair studio at 156 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This policy explains what personal data we collect when you use our website at tickwise.cyou, how we use it, and the rights you have in relation to it.

We take privacy seriously and collect only the information needed to respond to enquiries and operate the studio's online presence. Questions about this policy can be directed to [email protected].

2. Data We Collect

2.1 Information You Provide

When you submit the contact form on our website, we collect:

• — Full name (required)
• — Email address (required)
• — Phone number (optional)
• — Message content (optional)

2.2 Data Collected Automatically

Our website may collect standard server log data including IP addresses, browser type, pages visited, and referring URLs. We may also use analytics cookies where consent is given (see Section 5).

2.3 Legal Basis for Processing

• Consent: Contact form submissions and analytics cookies require your consent.
• Legitimate Interest: Server logs are retained for security and operational purposes.
• Contract: If you book a service, data needed to fulfil and communicate about that service is processed on a contractual basis.

3. How We Use Your Data

• — Responding to enquiries submitted through the contact form
• — Scheduling and confirming appointments
• — Communicating about a watch service in progress or completed
• — Analysing website usage to improve the site (analytics only, with consent)
• — Complying with legal obligations under Thai law

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing messages.

3.1 Data Retention

Contact form data is retained for 24 months from the date of submission. Service records relating to completed appointments are retained for 5 years for administrative purposes. Server logs are retained for up to 12 months.

4. Data Protection Measures

Our website is served over HTTPS. Form submissions are encrypted in transit. Access to stored contact data is limited to studio staff who need it to respond to enquiries. Data held on paper (service records) is stored in locked cabinets on the studio premises.

In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals and, where required by applicable law, the relevant supervisory authority, within the timeframes required by law.

5. Cookies

Our website uses essential cookies for basic site functionality and, with your consent, analytics cookies to understand how visitors use the site. You can manage cookie preferences at any time via our Cookie Policy page.

We do not use advertising or tracking cookies that share data with advertising networks.

6. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand's PDPA), which came into full effect in June 2022, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may ask us to correct inaccurate or incomplete data.
• Erasure: You may request deletion of your data where we no longer have a legal basis to retain it.
• Portability: You may request your data in a structured, machine-readable format where technically feasible.
• Objection: You may object to processing based on legitimate interest.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC).

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately before providing any personal data.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us and we will delete the information promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, the "Last Updated" date at the top of the page will reflect the change. Continued use of the website after a policy update constitutes acceptance of the revised terms. Significant changes will be noted prominently on the website.

10. Contact

For data protection enquiries: